FAQ/Contact Us

When will my order arrive?

Please allow 3-4 business days for order processing and verification, and an additional 3-7 business days for delivery. Once your order has been shipped, you will receive an email with your tracking information. Pre-orders will have a longer timeline of about 7-21 days.

Can I get a refund or make an exchange?

Unfortunately, as of right now, all sales are final. Please make sure to review your order before completing your purchase. I will be working hard to scale up to reach this point of offering exchanges.

Do you restock your inventory?

No restocks will occur. Please make sure subscribe to the mailing list and follow instagram for new limited drops right on release day.

Why do my billing and shipping address have to match?

Billing and shipping address need match to prevent credit card fraud.

 

Please contact us if you have any other inquiries: customersupport@dvnielluu.com